Frank does not handle support, if you wish to escalate any ticket,
you can submit your escalation with your existing ticket number here
If you would like to discuss any marketing related ideas, the best way is to attend a live webinar on monday and connect with him on the Q and A Sessions after he finishes his presentation.
Webinar Link - https://my.demio.com/ref/Ufyvjn99tSVy8e90
Alternately, you can send a support ticket requesting an appointment with him, however, we can't commit how soon you can get to speak with him as he has a full schedule most days.